Refund policy


Reinvigorate — Return & Exchange Policy

ALL SALES ARE FINAL!


Thank you for shopping with Reinvigorate. Many of our pieces are produced specifically for each customer, so we do our best to make policies clear and fair.


 

We do not accept returns, cancellations, or refunds unless there is an issue covered below.


1. Damaged or Incorrect Items

 

 

If your order arrives:


  • damaged,
  • defective, or
  • you receive the wrong item,


please contact us within 3 days of delivery.

 

Send:


  • your order number
  • clear photos of the product and packaging
  • a short description of the issue


Once verified, we will provide a replacement or appropriate resolution.

Requests submitted after 3 days may not be eligible, as we cannot verify when the damage occurred.


2. Ordered the Wrong Item (Customer Mistake)

If you received the correct item you ordered, and it is not damaged, but you meant to purchase something else, we’re happy to review an exchange/return request.


Exchanges/Returns are subject to availability.


  • If the item you want is available, we will process an exchange once the original item is returned in unused, original condition.
  • If the item you want is not available, you may still return the original item, and once we receive the product and verify it’s in the original state we will refund you.


In all cases:

 


  • the customer is responsible for the reshipping fee, since the original shipping label has already been paid for, and
  • shipping fees are non-refundable.


We’ll send return instructions once your request is approved.


3. Items Not Eligible for Return or Exchange

 

 

We cannot accept returns or exchanges for:

 


  • change of mind
  • preorder wait times
  • sizing preference changes after receiving the correct item
  • worn, washed, altered, or used items
  • items marked “final sale”

As long as the correct, non-damaged product was delivered, the order is considered complete.

 


4. Returned-to-Sender Orders

 

 

Orders returned to us due to:

 


  • incorrect or incomplete address
  • unclaimed packages
  • refusal to pay duties or customs
  • failure to pick up delivery

are not eligible for refunds.

 

We can reship once the reshipping fee is paid.


Email: reinvigoratehelpline@gmail.com

 

 

Instagram: @reinvigorate.us


Thank you for supporting Reinvigorate!