Shipping policy


Reinvigorate — Shipping & Order Policy



Thank you for shopping with Reinvigorate. Our goal is to make every order smooth, transparent, and reliable. Please review the policy below to understand how we handle processing, production, and shipping.





1. Order Types: Premade vs. Pre-Order

At Reinvigorate, some products are premade and ready to ship, while others are pre-order and produced after purchase.

The status of each item is clearly displayed in the product description before checkout:


  • Premade items are ready to ship within our normal processing time.
  • Pre-order items require additional production time before shipping.

By placing an order, you acknowledge that you have reviewed and understood whether your item is premade or preorder.


2. Order Processing Time

Premade Items

Processed within 1–2 business days.

Pre-Order Items

Processing begins after production is completed. Production for pre-order items begins after the ordering window closes (usually 2–3 weeks). Once production has started, pre-orders can no longer be canceled or refunded.


 

 3. Shipping Methods & Carriers

Shipping options and rates are calculated at checkout based on:


  • destination
  • package weight and size
  • selected delivery speed

We work with trusted carriers to ensure reliable delivery. Carrier selection may vary depending on the shipping service chosen.


4. Delivery Timeframes

Delivery times depend on:


  • shipping method
  • destination
  • carrier performance
  • weather or other logistical delays

For pre-orders, delivery estimates apply after the order has shipped and production is completed.


5. Cancellations, Refunds & Pre-Orders

Orders that have not entered production may be canceled upon request.

Once an order has entered production or has shipped, it is no longer eligible for cancellation or refund, as the item is being made specifically for you.


6. Wrong or Damaged Items

If you receive:


  • the wrong product, or
  • an item that arrives damaged or defective,


please contact us within 3 days of delivery.

 

Include:


  • your order number
  • clear photos of the item and packaging

 

We will review the claim and provide a replacement or appropriate resolution.

Claims submitted after 3 days may not be eligible, as we cannot verify when the damage occurred.


7. Shipping Costs

Shipping fees are shown at checkout before payment is completed.

Occasional free-shipping promotions or discounts will be clearly advertised when available.


8. Shipping Address Accuracy

Please double-check your shipping information before placing an order.

Reinvigorate is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Address changes can only be made before an order has shipped.


9. Order Tracking

 

 When your order ships, you will receive an email with:

 

 


  • your tracking number
  • a link to track the shipment

Tracking may take 24–48 hours to update after the carrier receives the package.

 


10. Shipping Issues

 

 

Lost or Stolen Packages

 

If your order is lost or marked delivered but not received, contact us immediately.

We will work with the carrier to investigate and assist as best as possible.


Damaged in Transit

Report damage within 3 days with photos for review.



11. Returned-to-Sender Policy

 

If a package is returned to us due to reasons outside our control (incorrect address, unclaimed package, customs refusal, etc.):

 


  1. Reshipping
    The customer is responsible for paying reshipping costs.
  2. Reshipping Fee
    Calculated based on weight, destination, and shipping method.
  3. Notification
    We will notify you when we receive the return and provide payment instructions.
  4. Failure to Pay
    If reshipping payment is not made within 30 days, the order will be marked abandoned and canceled.
    Refunds are not issued for abandoned orders.






12. Chargebacks

Chargebacks filed for pre-order items that are still within the stated production timeline may be disputed, as preorder status is clearly disclosed prior to checkout.

 





Need Help?

If you have any questions about your order, preorder status, or shipping, we are happy to help.

 


Email: reinvigoratehelpline@gmail.com

Instagram: @reinvigorate.us


Thank you for choosing Reinvigorate — we truly appreciate your support.